FAQ

Booking on Play by Point (PbP)

You are not required to add players to complete a court booking.

You may proceed with your reservation even if you’re playing solo or prefer not to list your group.

However, please note:

  • If you do choose to add players, each player’s name must be linked to a valid Play by Point account.
  • If a player does not have an account, the system will not allow you to add them. This may cause the “Add Player” step to appear stuck or unresponsive.

To avoid delays:

  • You can skip the ‘Add Player’ step and book directly for yourself, or
  • Ask our staff to assist with Magic Link sign-ups for your group

Court Directory – PxP Pickleball Club

To help you find your court easily, here’s a visual guide with photos and locations of each court within our club.

Premier Courts (1,2 & 3)

  • Location: On the left side of the club. After entering through the Main Entrance, walk past the Reception/Bar and you’ll see them in a row.

Presidential Court

  • Location: Far right side of the club, next to the Play Court.

How far in advance can I book?

  • You can book courts up to 7 days in advance. The booking window opens on a rolling basis each day.
  • Example: If today is Tuesday, you can book sessions up to next Tuesday.

Can I book for today or tomorrow?

  • Yes. Same-day and next-day bookings are allowed, subject to availability.
  • Yes, but only if the cancellation is made at least 24 hours before your booking start time.
  • Cancellations made more than 24 hours in advance will not be charged, and club credit will be returned.
  • Cancellations made within 24 hours or no-shows will result in full charges with no refund or credit.

What happens if I arrive late or don’t show up?

  • Late arrivals will not receive time extensions. All sessions must end at the original scheduled time.
  • No-shows will be charged in full and marked as a forfeited session. No credit will be returned.

Bringing Your Own Cake? Here’s What to Know!

  • You're welcome to bring your own cake to celebrate 🎉 We do charge a RM50 cakeage fee for cakes under 1kg or groups under 8 pax, and RM80 for larger cakes or bigger groups. This covers storage, plating, cutlery, serving, and cleaning. If your group’s F&B spend exceeds RM500, we’re happy to waive it. Just let us know in advance so we can prep accordingly!

Need help or have questions?

Our PxP concierge team is available to assist you.

  • Contact us via WhatsApp at +60 17-301 5550 or speak to us in person at the front desk.